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FREQUENTLY ASKED QUESTIONS

MEMBERSHIP OVERVIEW

Q: What is Paradise Gourmet Rewards (PGR)?

A: Paradise Gourmet Rewards is a card-less Loyalty Programme introduced to reward our regular customers with rebates in the form of Paradise Dollars (P$) at every visit, enjoy exclusive member privileges and be notified of latest news by Paradise Group.

Q: What are the benefits and privileges for being a member of Paradise Group?

A: • Earn 10% rebates from total food bill* (dine-in and takeaway) at any of Paradise Group restaurants in Singapore (except Canton Paradise Noodle and Congee House, LeNu and Le Shrimp Ramen outlets). Additional 2.5% rebate will be awarded when you pay with partnering bank debit/credit card. *Total food bill is calculated after the redemption of P$ and do not include festive and promotional items, soup bases, beverages, fine wines, miscellaneous items, TTP (tea, towel and peanut), service charge and government taxes etc. This amount is referred to as the total nett spend. • Earn double P$ rebates on your birthday month over unlimited visits • The accumulated P$ can be redeem from the total bill (including taxes) on the next visit to any Paradise Group of restaurants in Singapore and our catering arm (One Paradise). • Exclusive invitations to members’ only events and promotions. • Access to exclusive privileges extended by our partners.

NEW SIGN UP AND RENEWAL

Q: How can I sign up to be a PGR member?

A: You may sign up for our membership via any of these touchpoints: Your membership activation is immediate upon successful registration and you can start accumulating your P$ through the Paradise SG App.

Q: What are the fees to sign up for a PGR membership?

A: For new sign up, a one-time fee of S$30nett is applicable and P$32 will be issued into your membership account.

Q: How do I pay for the membership application?

A:• For online sign up, payment can be made by credit card (Mastercard /Visa). • For mobile app sign up, payment can be made via PAYPAL or credit card (Mastercard/Visa).

Q: What is the validity of the membership?

A: The membership is valid for 12 months from the date of application. E.g. If the application is made on 2 Jan 2019, the membership will expire on 31 Jan 2020.

Q: Where can I check the expiry date of my membership?

A: You may log in to the member portal (www.paradisegp.com/login/) or your mobile app to check the expiry date of your membership. Expiry reminders will be sent via SMS and email notifications. For PGR members who opt not to be reached via both marketing preferences, you can also refer to the bottom of your recent dining transaction receipt at our Paradise Group restaurants.

Q: What is the minimum age that I can apply as a PGR member?

A: You must be at least 16 years of age in the calendar year of application.

Q: How am I recognized as a PGR member?

A: Simply download our Paradise Group SG mobile app and scan your QR code on your account page as it will be the main identifier. Alternatively, you may also provide your user ID to our service staff.

Q: Where do I update my personal particulars?

A: To update or view your personal particulars data, please log in to your account via the members’ portal (www.paradisegp.com/login/) or Paradise Group SG mobile app.

Q: What if I forgotten my password?

A: To reset your password, please visit the members’ portal at (www.paradisegp.com/login/) or the Paradise Group SG mobile app and click on “Forgot Password”. Follow the step by step instructions to reset your password.

Q: Can I enjoy my membership privileges immediately upon successful registration?

A: You can start accumulating your P$ immediately.

Q: Can I enjoy my PGR membership privileges overseas where there is a Paradise Group restaurant?

A: PGR membership privileges are available exclusively for participating restaurants in Singapore only.

Q: How do I renew my membership?

A: Renewal of membership can be done via our members’ portal (www.paradisegp.com/login/) or Paradise Group SG mobile app. You can renew one month before expiry and the new membership cycle will start commence from the date of renewal. Your remaining P$ balance in the account will also be carried forward.

Q: Will my P$ expire?

A: Yes, your P$ will expire at the end of the membership validity (12 months). If your renewal is done after the actual expiry date, all P$ will be forfeited.

Q: How much is the renewal fee?

A: Renewal fee is $3 and can be done via our members’ portal (www.paradisegp.com/login/) or Paradise Group SG mobile app.

Q: Is my PGR membership transferrable?

A: No. Membership is non-transferrable.

Q: Can my family and friends enjoy the membership privileges if I am not present during point of billing?

A: Members must be physically present at the point of billing in order to enjoy membership privileges.

Q: Why should I subscribe to Paradise Group SMS and EDM?

A: By checking the SMS or email subscription box, you have given us your consent to receive the latest news by Paradise Group of any exclusive members’ promotions, events and more via the marketing preferences chosen by you.

Q: Are there any privacy protection measures for my personal information submitted upon membership sign up?

A: We have adopt reasonable physical, technical and administrative practices to help protect the confidentiality, security and integrity of data, including personal data, stored on our system. We believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. Your personal data provided upon your consent will only be used by Paradise Group for membership privileges or updates on our news and promotions.

EARNING & REDEMPTION OF P$

Q: How do I earn Paradise dollar (P$)?

A: Earn 10% rebates from total food bill* (dine-in and takeaway) at any of Paradise Group restaurants in Singapore (except Canton Paradise Noodle and Congee House, LeNu and Le Shrimp Ramen outlets). Additional 2.5% rebates will be awarded when you pay with Standard Chartered Bank credit/debit card. Member must be physically present and scan the QR code at the point of billing. Requests on i$ accumulation for previous or backdated receipts will not be entertained. The system may require one (01) working day to reflect the transactions, and P$ earned. Combining multiple membership accounts or splitting the bill to earn P$ is strictly not allowed. *Total food bill is calculated after the redemption of P$ and do not include festive and promotional items, soup bases, beverages, fine wines, miscellaneous items, TTP (tea, towel and peanut), service charge and government taxes etc. This amount is referred to as the total nett spend.

Q: If I fail to present my QR code upon point of billing, can I get my P$ re-credited back into my account by presenting my receipt at a later time?

A: Please note that any requests on P$ accumulation for previous or backdated receipts will not be entertained.

Q: How will the P$ be rounded off?

A: P$ will be rounded to the exact $0.01.

Q: Do I need to be physically present at the restaurant to earn or redeem the P$?

A: Yes, you must be present to be entitled for any earning and redemption of P$. This is to prevent the account from being abused by fraudsters.

Q: How do I redeem my P$?

A: P$ can be redeemed to offset from the total bill on your next visit to any of our Paradise Group restaurants and catering orders with One Paradise. Member must be physically present and scan the QR code at the point of billing.

Q: Can I use my P$ to redeem gift vouchers or promotional items?

A: No, P$ cannot be used to redeem Paradise Group gift vouchers and promotional items (e.g. Mooncake, Chinese New Year products, etc).

Q: Can I combine multiple membership accounts to earn or redeem P$?

A: No. Only one membership can be used per transaction.

Q: Can I convert my P$ into cash and withdraw it out from my account?

A: No, P$ cannot be converted into cash. Any unused P$ balance will be forfeited upon expiry.

Q: Are there any promotions for any credit cardholders?

A: Payment made with our partnering bank’s credit/debit card will be entitled to additional 2.5% rebates. Please check with our service staff upon point of billing.

Q: Will I be entitled to 25% rebates since it is supposedly double rebates for birthday month and if I were to also pay using a partnering bank’s credit/debit card?

A: No. Member’s birthday month will be entitled to 20% rebates regardless of member being partnering bank’s credit/debit card holder.

Q: Can I use my family or friend’s partnering bank’s credit/debit card to settle the payment but using my own membership to accumulate the 12.5% rebates?

A: No. The name that appears on the partnering bank’s credit/debit card must be the same as the membership registered name, otherwise, the entitled rebates earn will only be at 10%.

Q: Where can I check on my P$ balance, e-vouchers and other membership privileges?

A: You may log in to your membership account via our members’ portal (www.paradisegp.com/login/)  or Paradise Group SG mobile app to check on your P$ balance, e-vouchers and other membership privileges.  Alternatively, you may enquire on your P$ balance at any Paradise Group of restaurants in Singapore.

TERMINATION AND CANCELLATION

Q: What should I do if I have any queries regarding my membership account?

A: Please email us at membership@paradisegroup.com.sg .

Q: How do I unsubscribe/ withdraw of consent from Paradise Group’s marketing/ promotional communication?

A: You may also choose to unsubscribe from our marketing preference at any time. Simply log in to your account via the Paradise Group SG mobile app, click on “Edit Profile”, uncheck the marketing preference and click “Save Changes”. .

Q: How do I terminate my PGR membership?

A: Member may choose to terminate his/ her membership at any time before the expiry date by written notice to No. 91 Defu Lane 10 #07-00 Mandarin Self Storage Singapore 539221 or email us at membership@paradisegroup.com.sg . Please be informed that there will be no refunds made at the point of termination. All P$ balance unused will be deemed forfeited upon termination. Paradise Group will notify member’s successful termination with 2 weeks upon receipt of member’s notification request for membership termination.
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Paradise Group Holdings Pte Ltd